Opened Culture, LLC (“Opened Culture,” “we,” “us,” or “our”), through the Opened Learning Alliance (“OLA”), designs professional learning experiences for educators, designers, and leaders. This Refund & Cancellation Policy (“Policy”) explains how refunds, cancellations, deferrals, and transfers work for our fee-based offerings.
By registering for a course, workshop, or other offering, you acknowledge that you have reviewed and agree to this Policy, in addition to our Terms of Use and Privacy Statement.
We aim to balance clarity and fairness for learners, sustainability and respect for the labor involved in designing and facilitating learning experiences, and operational feasibility so that we can continue to offer high-quality, human-centered professional learning.
For self-paced courses that you can start immediately upon purchase, you may request a full refund within 7 calendar days of purchase, regardless of how much of the course you have accessed. After the 7-day window, no cash refunds are available, but you may request a course credit equal to the original purchase price, usable toward another OLA course for up to 12 months from the date the credit is issued. Credits are non-transferable and may not be redeemed for cash. Non-participation alone does not qualify you for a refund outside these windows.
Facilitated courses require advance planning, cohort management, and dedicated facilitation, so our refund windows reflect that investment.
For live workshops, institutes, and similar events (online or in-person):
Where permitted by the windows above, a deferral allows you to move your registration to a future run of the same course or another OLA course of equal or lower value. Deferrals are generally limited to one per registration and subject to availability. If the course you transfer into has a higher fee, you are responsible for the difference. In some cases, we may allow a transfer of your seat to another person (such as a colleague at your institution) prior to the start of a course or event, subject to our approval and sufficient lead time.
If we cancel an offering (not due to your breach of terms), you are entitled to a full refund or 100% course credit toward another OLA offering. If we substantially modify or reschedule an offering in a way that makes it no longer feasible for you to participate, we will notify you as soon as reasonably possible and offer a full refund or credit. Refunds or credits under this section are limited to the fees you paid and do not cover incidental costs such as travel or accommodation.
Unless stated otherwise at the time of purchase, the following are generally non-refundable: download-only or stand-alone digital resources not tied to a broader course; completed coaching or consulting sessions; and portions of a course or event that you miss or choose not to attend.
To request a refund, credit, deferral, or transfer, please submit a request through our contact form: Contact Opened Culture. Include your full name, the email address used for registration, the course or event title, the start date (for facilitated courses or live events), and a brief description of your request and reason. We will review your request in light of this Policy and the relevant dates and respond as promptly as we can. Eligible refunds will typically be processed via the original method of payment within a reasonable period after approval.
If your registration is part of a group or institutional purchase, additional terms may be outlined in a separate agreement between Opened Culture and your institution. Individual learners covered by a group purchase should first consult their institutional contact regarding changes.
We recognize that extraordinary circumstances can arise. While we must maintain clear boundaries to remain sustainable, we may, at our discretion, grant exceptions to this Policy or offer accommodations outside standard windows. Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection or education laws in your jurisdiction.
If you have questions about our Refunds and Cancellation Policy, you may contact us through our online form:
If you are located in a region with specific data protection rights (such as the EEA, UK, Switzerland, or certain U.S. states including California), you may also have the right to lodge a complaint with your local data protection or consumer protection authority. We would, however, appreciate the chance to address your concerns first.